Proctorio General Issues / Online Exams Issues

This article addresses common issues that may arise during online proctored exams using Proctorio on Blackboard. It provides troubleshooting guidance for technical difficulties such as connection issues, exam loading failures, unexpected restarts, unresponsive page or exam, and exam submission problems. It also includes essential setup instructions, required equipment and software, ID verification processes, and how to contact technical support during the exam. The article is intended to assist both students and faculty in resolving general and exam-time issues efficiently.

Issue During the Exam

Language Change Problem: If you attempt to change the language during your exam and experience slow loading, page freezing, unresponsive page, or page refreshing, the issue may be due either to the limited performance of your computer or to a technical problem with your network (internet).

• If the issue is related to your computer (e.g., an older device that overheats during the exam), we recommend using another computer in better condition.

• If the issue is related to your network, you may try connecting your computer directly with an Ethernet cable or using mobile data. If the problem persists, we suggest relocating to a different place or home.

Proctorio General Issues

What do I need to have in order to take an examination with Proctorio?

1. Laptop or desktop computer
2. Internet connection
3. Webcam (built-in or external)
4. Microphone (built-in or external)
5. Windows or Mac or Linux operating system
6. Supported browsers (Google Chrome, Microsoft Edge, Opera, Brave) and the Proctorio extension
7. On mobile phones or tablets you cannot undertake the final exam.

How do I install Proctorio on my computer?

You will need to log in to https://getproctorio.com/ page and follow the steps there.

How do I log in to my test or final exam?

• Log in to your Blackboard Learn course and find the exam.
• Click on the exam and select "Start Attempt".
• You will be asked to complete certain hardware checks on your device, as well as show your student/civil ID card and agree to Proctorio's terms and conditions.

The Desktop check at the beginning of the exam is not activated.

• During the exam you must share your screen with Proctorio. This is done in a window that appears in the middle of the screen, where you select Screen 1 and then Share .
• If the window is not displayed, it is probably behind the main window of your exam, so minimize the windows you have open one by one until you find the one listed on the screen share. Once the sharing has been made, you will be able to proceed with your examination.

Is my exam with open or closed notes?

• The examination of each course is different in terms of its type and questions. Regarding this, you should contact the instructor of each course so that they can inform you accordingly.

What am I allowed to do during my exam?

• Regarding this, you should contact your instructors to inform you accordingly.

While I am in the exam, it takes my back to the beginning of it.

• Sometimes, during the exam, it can take you back to the first question.
• This occurs when your mouse hovers over the rectangular Proctorio window in which your camera appears. Just move this window a bit so that it does not get in your way and the problem will be fixed. The window that’s need moving looks.

My exam has not appeared.

• If your exam has not appeared at the predetermined time while you have already refreshed the Blackboard website, then you should contact your instructor to take the appropriate actions and settings so that it appears to you.

There is an internet connection problem or power outage.

• In the event of a technical issue during the examination (e.g., power outage, internet disruption, or computer malfunction), you are required, before closing the examination window, to immediately take photographs of your answers using your mobile phone, in order to ensure that your responses are not lost in case they have not been automatically saved.

• You should then inform the course instructor at the earliest possible opportunity and attempt to reconnect to the examination using the same procedure followed during your initial login.

I do not have my student ID with me.

• In case you do not have a student ID car, civil ID car is also accepted. I entered my exam without using Proctorio In such a case, you should immediately inform the instructor of your course and call technical support.

How do I know that my answers are stored regularly?

• Your answers are frequently, and automatically saved, within the Proctorio environment, provided that your internet connection is OK.
• You can see the last time they were saved, in the dedicated field at the bottom left of your screen window.

I was kicked out of my exam.

• This can occur mainly for 2 reasons, either your internet connection is not stable, or you have made an action that is not permitted.
• Simply close your browser and log in to the test, by following the identification steps again.

How do I submit responses manually?

• When you submit your final exam, you will have 15 minutes to scan your handwritten answers with your mobile phone, send them to your student email, download them to your computer and submit them in the field for handwritten submission of answers.

What are the technical support numbers in case there is a technical issue with my examination?

• For technical problems that you cannot resolve during the exam, you can call the following lines: [phone] [phone]
• You can also send an email to the technical support [e-mail].
• Keep in mind that phone support during the exam period is faster.

Tags: Proctorio issues, online exam problems, technical support, exam not loading, Proctorio setup, ID verification, internet disconnection, exam submission, troubleshooting Proctorio